ESTEEM CAR RENTAL CURACAO
Inclusions
Pickup Instruction
Upon arrival, please exit the terminal where an Esteem Car Rental representative will be waiting to welcome you. Your reservation agent will personally escort you to your vehicle, conveniently parked in the airport parking area.
If you require assistance at any time, contact us by phone or WhatsApp +599 9 518 0889 or 1-876-290-7052. Kindly note that our representative will be present at the airport only during your scheduled pickup time.
Deposit
Cash is not accepted for deposit.
A refundable deposit varying of USD 200 will be held from the credit card at the time of rental until the vehicle is returned.
While this hold is in place, the funds will not be available for your use. At the end of the rental, the pre-authorization hold is released for the full value of the security deposit: Provided that the car is refueled. Provided that the car is returned at the agreed location, date and time. Except for your amount of "responsibility", if any, in the event of damage/loss as specified on the rental document. Please bear in mind that although Esteem Car Rental processes the reversal at the end of the rental, your bank may take time to post it back to your account (7-10business days)
Insurance Coverage
Collision Damage Waiver (CDW)- Included in Rental Rate for customers outside US and Canada.
Collision damage waiver reduces the customer’s damage responsibility to the excess/deductible amount.
The maximum excess amount is USD 1000 for all vehicle groups.
Super Collision Damage Waiver (SCDW)- USD15 per day
Super Collision damage waiver reduces the customer’s damage responsibility to the excess/deductible amount.
The maximum excess amount is USD 400 for all vehicle groups.
Please Note: 1. CDW and SCDW does not cover windows, rear-view mirrors, wheels and interior.
2. Insurance does not cover lost keys and towing fees.
3. Esteem Car Rental Curacao is not responsible for any personal belongings left in the vehicle after the end of the rental or in case of theft.
Claims Process
1. In the event of damage to the rental vehicle during a motor vehicle accident, the renter must immediately notify Esteem Car Rental Curacao and CRS at 911 (if applicable).
2. The renter must complete and provide an incident report and provide all other relevant information and documentation as requested by the car rental company.
3. CDW and SCDW coverage will only apply if the renter complies with the claims process and terms of the rental agreement.
Renter shall pay Esteem Car Rental Curacao on demand the sum total of all expenses for:
a). Fines, penalties, forfeitures, court costs and other expenses, if assessed against Esteem Car Rental Curacao compulsion of law, with respect to use of Vehicle while on rental to customer, unless due to Esteem Car Rental Curacao's fault; but this shall not relieve customer or any other person of direct responsibility to any federal, state, or municipal body for his unlawful conduct.
b). Esteem Car Rental Curacao's cost, including Attorney's fees, incurred in collecting payments due from Renter under this agreement;
c). Service and wrecking charges in the event of an accident which is the customer's fault.
d). Spares, tools and accessories missing from vehicle, however lost or damaged.
e). Damage to Vehicle or property if Rental period has expired and vehicle is not returned. All charges are subject to final audit.
Customer releases and holds Esteem Car Rental Curacao, its agent and employees, harmless from all claims for loss or damage to personal property of customer or any other person, left or carried in or upon Vehicle or any Service Vehicle on premises of Esteem Car Rental Curacao by customer, or such persons; or received, handled or stored by Esteem Car Rental Curacao, at any time before, during or after this rental, whether or not same is due to Owner's negligence or other fault.
Coverage Exclusions:
Super Collision Damage Waiver (SCDW) and Collision Damage Waiver (CDW) are subject to certain limitations and exclusions, including but not limited to:
Super Collision Damage Waiver (SCDW) and Collision Damage Waiver (CDW) will be invalid and the customer will be fully responsible for all damage to the vehicle, as well as loss of use and any other related costs if:
a) Damage caused by driving under the influence of alcohol or drugs.
b) Damage resulting from reckless driving or negligence.
c) Damage caused by unauthorized drivers.
d) Damage to the interior of the vehicle, such as upholstery or electronic equipment.
e) Damage to the roof and to the underneath of the vehicle as well as medical, tires, windows, lights and Ignition keys
f) Major single vehicular accident. (Example if renter is speeding and loses control and overturn or runoff the road).
g) Theft of personal belongings from the rental vehicle.
h) Damage resulting from negligence, including leaving the keys in an unattended vehicle.
Driver’s Age
The minimum driver’s age is 23 years and the maximum driver age is 75 years. Drivers between 71 – 75 years old should produce a Doctor’s Certificate confirming they are well enough to drive in Curacao. Drivers outside of this age group are not accepted.
To be authorized to drive your rental vehicle, Additional Drivers must meet the following requirements:
1. At the time of vehicle pick-up, all additional drivers must be present, with their full and valid Driver License, so that Esteem Car Rental Limited team members can validate their identity.
2. All drivers must meet the same Esteem Car Rental Limited Curacao Standard Rental Agreement Terms and Conditions as the main driver, to be covered under the same rental agreement.
Driver’s License
Drivers must hold a full and valid license for at least:
2 years of driving experience is required for ALL vehicles
An International Driver’s License (IDL) is required provided that original domestic driver’s license is in a different language other than English.
The driver should not drive, operate or use the vehicle if any of the following apply:
a). He/she possesses a revoked, suspended, expired or otherwise invalid license
b). He/she is under the influence of any substance which may impair his/her faculties
c). The vehicle is being used to transport people and/or property for compensation
d). The vehicle is being used to transport hazardous or explosive substances
e). The vehicle is being used to give driving lessons
f). The vehicle is being used to propel or tow any vehicle, trailer or other object
g). The vehicle is being used to enter any competitive racing, pace-making or testing event
h). The vehicle is being used in any abusive, reckless, or grossly negligent manner
i). The vehicle is being used beyond its rated capacity with respect to weight/occupancy
j). The vehicle is being used in any illegal activity
k). The vehicle is being used in violation of any parking/traffic rules
Fees
Airport surcharge and local taxes are included in the rental rate.
Other fees:
1. You are responsible for the cost of any tolls, traffic fines, parking fines and other penalties incurred whilst the vehicle is contracted to you. The rental office will pass the relevant charges on to you plus any administrative expenses (if applicable).
2. If the vehicle is returned dirty and requires cleaning extra charge of will apply. This charge is variable based on the condition of the vehicle.
3. Smoking is not allowed in the vehicle. If traces of smoke are found in the vehicle, a penalty fee of USD 250 for smoking in the car will apply.
4. You are also not allowed to drive on roads, the condition of which might pose a risk of damage to the rental vehicle.
5. You are not allowed to drive the rental vehicle off-road.
Tolls
All tolls must be paid by the customers to relevant toll operators.
Early Returns/Unused Rental Days
No refunds (partial or full) will be given for rentals ended early including the purchase of ancillary items, late collections, no shows or cancellations made after the rental start date.
Breakdown Assistance
Breakdown assistance is available for FREE.
Relevant contact details and roadside assistance procedures will be given prior to the commencement of the hire.
Fuel Policy
You have to return the vehicle with same fuel amount as it was supplied to you at the time of pickup. In case of less fuel missing fuel will be charged in addition to a refueling charge on your return. Unused fuel is not refundable. Fuel charges are payable at the rental desk unless otherwise stated. Esteem Car Rental Curacao's fuel policies change from time to time, please confirm at rental counter.
Mileage Policy
Unlimited
Cross Border Travel
Cross border travel is not allowed.
Ferry Travel
Taking the rented vehicle on ferry is not allowed.
One Way Rentals
One way rentals must be requested 48 hours prior to pick up or drop off.
One way rentals are allowed. However, there will be a fee of USD $50 applicable for the same. Please check with Esteem Car Rental Curacao at the rental desk for more details.
Tax Rate
VAT of 9% is included in the rental price. However, for all the optional extras or special equipment, or extra services, tax would be levied separately.
Payment Methods
Esteem Car Rental Limited, accepts: American Express, Diners Club, Discover Card, MasterCard, Visa and must be on the main renter’s name while paying at the rental desk.
Cash is accepted for rental payments.
Debit Card Policy
Debit cards - only Visa or MasterCard are accepted. Debit card name and billing address must match the renter's / driver's license information; the minimum hold on the debit card will be equal to the security deposit.
Debit Card exceptions: In some instances, depending on the bank, the customer may be allowed to settle the rental with a debit card that is not a part of the Visa or MasterCard network. However, these cards may not be used for the security deposit. Additionally, Visa debit cards issued by some local (Curacao) banks may not be used for the security deposit. It is recommended that the customer contact the rental location directly ahead of the rental if a debit card is to be used for any part of the transaction.
Delivery and Collection
This service is available only on request and must be requested 24 hours prior to pick up or drop off.
Delivery and collection service is available to Hotel / Apartment / Airbnb during office hours for FREE. Hotel pickup and drop off will only attract a flat fee if one way rental is involved. Example if customer picked up vehicle at the airport and wish to return at their hotel or airbnb a fee of USD 50 will apply.
Additional charges may apply if you make changes to your booking within one hour of the scheduled drop-off time.
If the customer changes his / her drop off location within one hour of scheduled drop-off time, during the rental, then additional charge of USD 10 is non-refundable.
Please check at the rental desk for more information.
Out of Hours
Out of hour service is allowed for a fixed fee of USD 50. Customers are required to contact the reservation team 24 hours prior to your requested Out of Hours time. reservations@esteemcarrentals.com or whatsapp 18762907052.
Extras
Confirmation of Special Equipment’s depends upon the availability at the rental desk.
ALL TERMS, CONDITIONS AND PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.