After exiting the Arrivals Terminal, please proceed to Column F and contact our shuttle service at +1 (876) 290-7052 via call or WhatsApp.
A complimentary shuttle will transport you to the Esteem Car Rental office, located approximately five (5) minutes from Sangster International Airport.
Office Location:
Lot 70 Claude Clarke Avenue
Montego Bay, St. James, Jamaica
Your rental agreement will be completed at our office before vehicle handover.
For assistance, please contact:
+1 (876) 290-7052 (Call/WhatsApp)
Upon arrival, an Esteem Car Rental representative will meet you outside the arrivals terminal at the designated pickup location.
Your representative will escort you to your rental vehicle located within the airport parking facility and assist with completion of the rental process.
For assistance, please contact:
Please note that airport representatives are scheduled based on your confirmed reservation time. Delays exceeding two (2) hours without notification may result in additional waiting charges or reservation cancellation.
Reservations cancelled:
A reservation will be classified as a "No Show" when:
No refunds will be issued for No Shows.
No refunds or credits will be provided for:
To rent a vehicle, the renter must:
Drivers aged 21–24 may be accepted subject to approval and an additional Young Driver Fee.
Customers presenting licenses printed in a non-Roman alphabet must also provide a valid International Driving Permit (IDP).
We accept:
Major Debit and Credit Card: Visa, Mastercard, American Express, Discover, Diners Club, JCB
Other Acceptable forms of payment: Cash, China UnionPay, Apple Pay, Zelle, Cash App, Amazon Pay, Bank Transfer
The primary renter must be the authorized cardholder.
For security reasons, Esteem Car Rental reserves the right to request additional identification and verification prior to releasing a vehicle.
A refundable security deposit of USD $500 will be authorized on the renter's credit card at vehicle collection.
The deposit serves as security against: Vehicle damage, Missing fuel, Additional rental charges, Traffic fines, Parking violations, Toll charges, Cleaning fees, Smoking violations, Lost keys, Missing accessories, Administrative fees.
The authorization hold will be released after vehicle inspection and completion of the rental agreement.
While Esteem Car Rental releases the authorization immediately upon approval, financial institutions may require 5–7 business days to return funds to the cardholder's account.
Only drivers listed on the rental agreement may operate the vehicle.
Additional drivers must satisfy all rental qualifications and present a valid driver's licence.
Any damage occurring while operated by an unauthorized driver may result in the renter becoming fully liable for all losses.
CDW reduces the renter's financial responsibility for damage to the rental vehicle.
USD $15 per day.
The renter remains responsible for an excess of up to USD $3,500 per incident.
CDW will automatically be added when a renter cannot provide proof of valid comprehensive insurance coverage acceptable to Esteem Car Rental.
CDW does not apply to:
These vehicles may require separate protection products and higher security deposits.
CDW becomes void and the renter may become liable for the full value of damages where:
In the event of an accident, theft, vandalism, or vehicle damage, the renter must:
Failure to comply may result in loss of CDW protection and full liability for damages.
The vehicle shall not be used:
Any violation may result in immediate termination of the rental agreement and full liability for resulting losses.
Vehicles are supplied with fuel on a Same-to-Same basis.
The vehicle must be returned with the same fuel level recorded at departure.
If additional fuel is required, refueling charges will be calculated at prevailing market rates plus a service fee.
All rentals include unlimited mileage unless otherwise stated in writing.
A grace period of 1 hour applies.
Vehicles returned beyond the grace period may incur:
Failure to notify Esteem Car Rental of a late return may result in the vehicle being reported as overdue.
After-hours returns are available by prior arrangement only.
Requests must be made at least 24 hours before return.
An after-hours service fee of USD $50 applies.
The renter remains responsible for the vehicle until it is inspected by Esteem Car Rental staff during the next business day.
Basic roadside assistance is included for mechanical breakdowns not caused by renter negligence.
Charges may apply for:
The renter is responsible for all:
An administrative processing fee may be charged in addition to the actual fine.
Smoking, vaping, or the use of any cannabis products inside rental vehicles is strictly prohibited.
Violation will result in a minimum cleaning fee of USD $250.
Additional charges may apply where specialized cleaning or odor removal is required.
All vehicles may be equipped with GPS tracking and vehicle recovery systems for security, theft prevention, fleet management, and recovery purposes.
By renting from Esteem Car Rental, the renter consents to such monitoring as permitted by applicable laws.
Where damage, theft, or negligence renders a vehicle unavailable for rental, the renter may be charged for reasonable loss of use in addition to repair costs and administrative fees.
Esteem Car Rental shall not be liable for delays, cancellations, or inability to provide services resulting from circumstances beyond its reasonable control, including natural disasters, hurricanes, airport disruptions, government actions, civil unrest, pandemics, or utility failures.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Jamaica.
Any dispute arising from the rental agreement shall be subject to the exclusive jurisdiction of the Jamaican courts.
By signing the rental agreement, taking possession of the vehicle, or accepting the rental vehicle, the renter acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.